Why is one of the smallest words in the English language so difficult to say?
The word is NO and many people find it difficult to say because as children it was considered very rude to say NO and the word was thereby expunged from the infant vocabulary.
There are some occasions when using the word NO is easy.
“Would you like another large helping of pudding?” – “No thank you.”
“Would you like to parachute off the Sydney Harbour Bridge?” – “No thank you.”
It is relatively easy in these situations to say the word NO particularly when we append the words thank you.
It is much harder to say NO when a friend or co-worker may ask us to do something. In this instance instead of saying “No thank you“, say “Yes, but…” Here are some examples:
“Would you be able to collect the brochures on the way home from the printer.”
You reply: “Yes I would love to but unfortunately I have to be home early because guests are arriving for dinner.”
“Would you be able to process these accounts today?”
You reply: “Yes I’d love to but I will not be able to complete the annual report.”
By combining “yes” and “but” we excuse ourselves without being rude.
Being assertive is a vital stress management skill. It takes time and patience to master assertiveness but is definitely worth the effort as it spares us much grief in the long run.